题目内容：

    Not everything goes the way you want it to. You may go to a restaurant and order a nice meal. But your order is wrong or not cooked properly. You may buy a product that breaks the next day.

1.  However, if you speak angrily to people, they will become defensive (自卫的). Then they are less likely to help you. A more effective (有效的) way to get what you want is to stay calm.

Use polite language and a friendly tone of voice. Start with phrases such as, "I'm sorry to bother you, but…" or "Excuse me, but could you…?" For example, "I'm sorry to bother you but I ordered potato soup, not vegetables." Phrasing your complaint as a question also helps. 2.  "Could you help me? I just bought this phone case yesterday, but it doesn't work."

3.  There is no faster way to make someone defensive than by blaming them. Use the phrase. "I know this isn't your fault, but…" or "There has been a misunderstanding." 4. Blaming people isn't as important as getting a problem fixed!

There are honest mistakes, but at times someone may try to take advantage of you. In that case, don't say "Hey! You're trying to cheat me!" Instead, use the phrase, "I understood that…" For example, "I understood that the service charge was included in the price." Then give the person a chance to answer.

If you don't get what you want with a polite conversation, ask to speak to a manager.

A.When trying to solve a problem, don't blame (责备) the person you're talking to.

B.People like to be asked rather than told!

C.But usually, you'll find that polite words and a smile will deal with a situation.

D.These kinds of experiences make you want to complain.

E.These phrases let people know you are only angry at the situation.