题目内容：

    The other day, I was shopping at a local store and came upon a lady kneeling（跪下）down for a product on the bottom shelf. When she saw me, she quickly__________up as if to get out of my way. She was very sorry and explained that she was a__________at a nearly store. She was on her lunch break and was only trying to get a few items before her__________was over.

I__________her: "I am in no rush. Go ahead and do what you need to do." While she was__________a particular brand, she said that customers at the store were sometimes__________to her, so she really appreciated my kindness. I told her that I had noticed cashier（收银员）were often__________badly by some people and that those people needed to be more__________. It is stressful for cashiers when people are staring at them while waiting for__________to get done. I explained that I was a retired__________and understood the way she felt. Sometimes, patients, their family members or doctors would be very rude to__________.

She, asked, "So how would you__________to the people who were rude to you?" My__________was simple. She, "I would just smile. Then I would tell them that I was doing my best and to be__________. I would not let it bother me and__________my nursing work. They were probably just having a__________day. " "Thank you," she said and gave me a truly big__________.

It felt so good that I may have helped her__________the pressure for even a few seconds. In a brief__________, I showed her that there are good and kind people in the world. I would like to think that I helped her to strengthen__________in humanity（人性）.

1.A.sat B.got C.showed D.looked

2.A.cashier B.saleswoman C.guard D.cleaner

3.A.break B.work C.sale D.plan

4.A.scolded B.threatened C.urged D.comforted

5.A.writing down B.turning down C.praying for D.looking for

6.A.strange B.rude C.kind D.polite

7.A.beaten B.trained C.paid D.treated

8.A.considerate B.responsible C.diligent D.intelligent

9.A.something B.nothing C.somebody D.nobody

10.A.chemist B.surgeon C.nurse D.doctor

11.A.you B.us C.me D.her

12.A.promise B.respond C.turn D.point

13.A.advice B.wish C.reply D.Topic

14.A.passive B.aggressive C.generous D.patient

15.A.continue B.arrange C.abandon D.pause

16.A.busy B.short C.bad D.dangerous

17.A.welcome B.smile C.lesson D.surprise

18.A.realize B.consider C.measure D.reduce

19.A.interview B.lecture C.exchange D.activity

20.A.research B.faith C.knowledge D.theory