题目内容：

    All of us want to be heard, but are we listening when other people are speaking? Doing it well t1. lots of practice. Here are some useful tips.

First, give them your full attention. Put down your pen. Turn off your cell phone. Show them you are i2. in listening to them.

Second, use body language. Meet t3. eyes. Nod, smile and say “Mm hum.”, “Yeah!”, “I see.”, or “Really?” to show that you are listening.

 T4., let them talk. Say things like “That’s really interesting.” or “I’d like to hear more.” Don’t finish their sentences for them. Don’t c5. the subject suddenly to talk about yourself, either. A good listener listens about 80% of the time d6.the conversation（交谈） and spends only 20% of the time talking. Remember that we have two ears and one mouth. For a reason listen more, and speak l7..

Fourth, be slow to share your i8.. It’s possible that the speakers just want to feel heard and understood. So 9. your own ideas only when they are needed.

Last but not least, put yourself in their shoes. You may not have a lot in common with them. But you can t10.to see their problems through their eyes. In doing so, you are better able to understand them and their problems.