题目内容：

阅读下面短文，请根据所给中文提示写出单词的正确形式，每空限填一词。

    All of us want to be heard， but are we listening when other people are speaking? Doing it well takes lots of practice. Here are some    1.  (有用的) tips.

First， give them your full attention. Put down your pen. Turn off your cell phone. Show them you are    2.  (感兴趣) in listening to them.

Second， use body    3. (语言) . Meet their eyes. Nod， smile and say “Mm hum.”， “Yeah!”， “I see.”， or “Really?” to show that you are listening.

         4.  (第三)， let them talk. Say things like “That’s really interesting.” or “I’d like to hear more.” Don’t finish their sentences for them. Don’t change the subject to talk about yourself，   5.  (也). A good listener listens about 80% of the time    6.  (在……期间) the conversation and only   7.  （花费）20% of the time talking. Remember that we have two ears and one mouth for a reason--listen more， speak 8. (少).

Fourth， be slow to share your ideas. It’s possible that the speakers just want to feel heard and understood. So share your own ideas only when they are    9.  (需求).

Last but not least， put yourself in their shoes. You may not have a lot in common with them. But you can try to see their problems   10.  (通过)their eyes. In doing so， you are better able to understand them and their problems.