题目内容：

A young woman carrying a three-year-old child got on a bus．The conductor hurried to give her a warm welcome and then kindly asked the other passengers to make more room for the woman and her child．On seeing this, people were surprised and began to talk．．"You know this conductor used to be very rude．Now suddenly he has changed his bad behavior , "said a middle-aged man．

"Yes, he should be praised and we must write a letter to the company," said a second passenger．"That's right," another lady said, "I wish a newspaper reporter were here so that more people could learn from this conductor．”

Just then a gentleman who looked like a teacher turned to the conductor and said, "Excuse me, but can I know your name, please? Your excellent service must be praised．．．"

Before he could open his mouth, the three-year-old child sitting on the young woman's lap interrupted, "I know his name．I call him Dad．"

1.The passengers were ________ to see the conductor's kindness to the woman and the child．

A. excited    B. pleased

C. interested    D. surprised

2.One passenger suggested writing a letter to the company to ______．

A. make a demand for more buses    B. praise the conductor for his good service

C. criticize the conductor for his rude behavior    D. invite a newspaper reporter to write about the conductor

3.The word "he" in the last paragraph refers to _______．

A. the gentleman    B. the conductor

C. the middle-aged man    D. the three-year-old child

4.It is clear from the story that the conductor _______．

A. has changed his attitude towards his work

B. has been kind and polite to all passengers now

C. has not changed his rude behavior to passengers

D. has been kind and polite to women with children now