题目内容：

A young woman carrying a three-year-old child got on a bus. The conductor(售票员) hurried to give her a warm welcome and then kindly asked the other passengers to make more room for the woman and her child. On seeing this, people began to talk. "You know this conductor used to be very rude. Now suddenly he has changed his bad behavior , "said a middle-aged man.

"Yes, he should be praised and we must write a letter to the company," said a second passenger. "That's right," another lady said, "I wish a newspaper reporter were here so that more people could learn from this conductor. "

Just then a gentleman who looked like a teacher turned to the conductor and said , "Excuse me, but can I know your name, please? Your excellent service must be praised..."

Before he could open his mouth, the three-year-old child sitting on the young woman's lap interrupted (打断谈话), "I know his name. I call him Dad."

1.The passengers were ________ to see the conductor's kindness to the woman and the child.

A．excited

B．pleased

C．interested

D．surprised

2.One passenger suggested writing a letter to the company to ______  .

A．make a demand for more buses

B．thank the conductor for his good service

C．criticize（批评） the conductor for his rude behavior

D．invite a newspaper reporter to write about the conductor

3.What was the gentleman?

A．A teacher.

B．A newspaper reporter.

C．Not known from the story.

D．The conductor's friend from his company.

4.The word "he" in the last paragraph refers to _______.

A．the gentleman

B．the conductor

C．the middle-aged man

D．the three-year-old child