题目内容：

    As s businesswoman, I care deeply about my customers. But like anyone for whom you feel affection, _______ can also drive you mad. They’ll come rushing in, _______their handbag’s been stolen. They’ll _______ that they left it in the changing room, create havoe (混乱) and then _______ it had been in their car all the time. They’ll have out half the _______ in the shop, and want the only style you don’t have left in a _______ colour. I do know how upset the shop staff can get, but I try to persuade them to keep _______.

I remember the first really _______ customer we had at Covent Garden. She was _______ absolutely everything, nothing was right and I was rather ________ that she became a “regular”. After a while, she ________ for the way she behaved at the beginning. She had split up with her husband the week before, was living in a flat ________, and since she’d found it too much to cope with (应对), she’d taken it out on ________ people.

That taught me a valuable ________ and I pass it on to the people who ________ in the market. Don’t take it ________. If a customer is rude or difficult, just think “Maybe she’s had a row with her husband. Maybe her child’s not ________.” Always water it down and don’t let your ego (自我) get ________. If you do, you won’t be able to ________ it and the whole thing develops into an unpleasant scene and that ________ everyone’s day.

1.A.shopkeepers B.customers C.salespersons D.receptionists

2.A.saying B.pretending C.guessing D.replying

3.A.agree B.promise C.imagine D.swear

4.A.forget B.decide C.discover D.assume

5.A.foods B.catalogues C.belongings D.goods

6.A.particular B.different C.matching D.natural

7.A.fighting B.smiling C.waiting D.changing

8.A.generous B.polite C.careless D.difficult

9.A.curious about B.displeased with C.patient with D.uncertain about

10.A.relaxed B.delighted C.surprised D.embarrassed

11.A.searched B.argued C.prayed D.apologized

12.A.by chance B.by herself C.on purpose D.on duty

13.A.rude B.such C.other D.lonely

14.A.lesson B.trick C.skill D.trade

15.A.work B.shop C.meet D.quarrel

16.A.kindly B.secretly C.personally D.casually

17.A.ready B.away C.up D.well

18.A.out of sight B.in the way C.behind the scene D.above the law

19.A.stress B.expect C.handle D.blame

20.A.ruins B.makes C.starts D.saves