题目内容：

阅读下面短文，掌握其大意，然后从1-20各题所给的四个选项（A、B、C和D）中，选出最佳选项，并在答题卡上将该项涂黑。

I consider myself something of an expert on apologies. A quick temper  has     me with plenty of opportunities to make them. In one of my earliest     , my mother is telling me, “Don’t watch the     when you say ‘I’m sorry’. Hold your head up and look the person in the     , so he’ll know you     it.”

My mother thus made the key point of a(n)     apology: it must be direct. You must never      to be doing something else. You do not     a pile of letters while apologizing to a person     in position after blaming（责备） him or her for a mistake that turned out to be your       . You do not apologize to a hostess(女主人), whose guest of honor you treat     , by sending flowers the next day without mentioning your bad     .

One of the important things you should do for an           apology is readiness to        the responsibility(责任) for our careless mistakes. We are used to making excuses, which leaves no     for the other person to        us. Since most people are open-hearted, the no-excuse apology leaves both parties feeling     about themselves. That, after all, is the     of every apology. It     little whether the apologizer is wholly or only partly at fault: answering for(对……负责) one’s     encourages others to take their share of the blame.

1.A．provided     B．mixed       C．compared          D．treated

2.A．dreams       B．courses        C．memories        D．ideas

3.A．side         B．ground       C．wall            D．bottom

4.A．mind        B．soul           C．face             D．eye

5.A．imagine      B．enjoy          C．mean            D．regret

6.A．useful       B．successful    C．equal            D．basic

7.A．pretend      B．forget        C．refuse            D．expect

8.A．hold on      B．put away      C．look through      D．pick up

9.A．poorer       B．weaker       C．worse             D．lower

10.A．fault        B．reason       C．result         D．duty

11.A．cruelly      B．freely        C．roughly        D．foolishly

12.A．manners     B．excuses      C．efforts       D．roles

13.A．active       B．effective     C．extra          D．easy

14.A．raise        B．perform       C．admit         D．bear

15.A．situation      B．need          C．sign          D．room

16.A．advise       B．forgive      C．warn         D．blame

17.A．wiser        B．warmer        C．better         D．cleverer

18.A．purpose      B．method        C．end           D．advantage

19.A．cares        B．matters       C．depends        D．remains

20.A．facts         B．states          C．rights          D．actions