题目内容：

 

A: Good morning, can I help you?

B: I’d like to make __1.____ complaint about my holiday in Hawaii last week.

A: I’m sorry to hear that. What __2.__ (exact) was the problem?

B: First of all, the bus _3.___ (take) us to the hotel broke down and we had to wait for over two hours in the terrible heat before a replacement arrived.  Then when we got to the hotel we found our room __4.___ (tidy).

A: Oh dear, did you complain to the hotel?

B: Of course, __5.__ we were told all the waitresses were off duty. That’s not all. The people in the room above sounded like they were having all-night parties, every night. I demanded _6.___ room, but to my disappointment, the receptionist told me the hotel was full.

A: Oh, I see.

B. And __7.__ (bad) of all, all the food in the hotel restaurant was awful. It was so bad __8.__ we had to eat out all the time despite the fact that meals 9.__ (include) in the price of our holiday.

A: I do apologize on behalf of our travel agency. I’d like to offer you a 20% discount(折扣) as a gesture of goodwill, that is , you can get 400 dollars __10._.