题目内容：

It was unusually quiet in the emergency room on December 25. I didn’t think there would be any     , sighing (叹息)about having to work on Christmas. Just then five bodies     at my desk, a pale woman and four children.

“Are you all     ?” I asked. “Yes,” she said weakly and lowered her head.

But when it came to     their problems, things got a little strange. They all claimed to have headaches, but the headaches weren’t     by the normal body language of holding the head or trying to keep it still.

Something was wrong. Our hospital policy,     , was not to turn away any patient. I explained it might be a little while     a doctor saw her. She responded immediately, even a bit     “Take your time,” and then added, “It’s warm in here.”

Then, I checked their registration（登记，注册） form out of curiosity. No address—they were      .The waiting room was warm. I went back to the nurses’ station and mentioned we had a homeless     in the waiting room. The nurses, complaining of     on Christmas, turned to sympathy for a family just trying to get     on Christmas. The team went into action, much as we do when there’s a     emergency. But this was a Christmas emergency.

We were all     a free meal on Christmas Day, so we took back that meal and prepared a big dinner for our     .We needed presents. We     from different departments candies, fruits and other things     that could be presents. Just like we     the physical needs of the patients, our team worked to meet the needs of a family who just wanted to be warm on Christmas.

    , as the family walked to the door to     , the mother came running back, gave me a hug and whispered, “Thanks for being our angels today.”

1.A. customers B. patients C. workers D. doctors

2.A. showed up B. took in C. came out D. looked on

3.A. tired         B. hungry C. sick D. warm

4.A. describe     B. comment C. instruct D. remember

5.A. accompanied B. adjusted C. acknowledged D. affected

6.A. therefore     B. otherwise C. however D.moreover

7.A. after         B.  since C. before D. when

8.A. shyly B. happily C. calmly D. sadly

9.A. lonely B. greedy C. clever D. homeless

10.A. family B. holiday C. woman D. Christmas

11.A. operating B. interrupting C. managing D. working

12.A. present B. warm C. water D. approval

13.A. beneficial B. friendly C. medical D. different

14.A. rewarded B. offered C. allowed D. ordered

15.A. neighbors B. relations C. brothers D. guests

16.A. borrowed B. received C. collected D. bought

17.A. expensive B. useful C. convenient D. available

18.A. understood B. satisfied C. refused D. found

19.A. Soon     B. Later C. Next    D. Gradually

20.A. leave     B. cry     C. eat    D. greet