题目内容：

    I have had just about enough of being treated like a second-class citizen, simply because I happened to be that put-upon member of society ― a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I’m convinced that things are being run just to suit the firm, the system, or the union. There seems to be a new motto for the so-called “service” organization ― Staff Before Service. How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there aren’t enough staff on duty at all the service counters? Surely in these days of high unemployment it must be possible to increase counter staff. Yet supermarkets, hinting darkly at higher prices, claim that bringing all their cash registers into operation at any time would increase expenses. And the Post Office says we cannot expect all their service counters to be occupied “at times when demand is low”.

It’s the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is lowered. As for us guests (and how the meaning of that word has been cut away little by little.), we just have to put up with it. There’s also the nonsense of so many friendly hotel night porters having been gradually withdrawn from service in the interests of “efficiency” (i.e. profits) and replaced by coin-eating machines which supply everything from beer to medicine, not to mention the creeping（慢慢加剧的） threat of the tea-making set in your room: a kettle with teabags, milk bags and sugar. Who wants to wake up to a raw teabag? I don’t, especially when I am paying for “service”.

Our only hope is to repeat our anger whenever and wherever we can and, if all else fails, restore that other, older saying ― Take Our Custom（买卖） Elsewhere.

1.The author feels that nowadays customers are _____.

A.not provided with proper service

B.considered to be lower members of society

C.not worthy of special treatment

D.regarded as privileged

2.In the author’s opinion, the quality of service is changing because _____.

A.more consideration is given to the staff than customers

B.customers are becoming more demanding

C.customers are unwilling to be satisfied with

D.the staff are less considerate than employers

3.According to the author, long queues at counters are caused by _____.

A.deliberate（故意的）understaffing

B.lack of cooperation among staff

C.the reducing supply of good staff

D.inefficient staff

4.The  disappearance  of  old-style  hotel  porters  can  be  attributed  to  the  fact  that _____.

A.the personal touch is less appreciated nowadays

B.few people are willing to do this type of work

C.machines are more reliable than human beings

D.self-service provides a cheaper alternative

5.The author’s final solution to the problem discussed in the passage is _____.

A.to put up with whatever service is provided

B.to fully use all kinds of coin-eating machines

C.to make strong complaints wherever necessary

D.to go where good service is available