题目内容：

    One Saturday afternoon, I went to a fast food restaurant to have some food with my kids. As we were walking into the restaurant, I noticed a woman smoking a cigarette outside. While we were waiting in line, with about ten other people, we saw the woman rush back into the store to help the busy staff.

A customer standing next to us started yelling at the employee who had begun filling brown paper bags with fries, burgers, and nuggets, “I saw you,” she said. “I saw you out there smoking; then you came in straight and touched our food! It’s disgusting! Why would you do that?” The woman wouldn’t stop. Everyone was staring. The employee was getting teary. It looked as if she just wanted to find a place to hide. The manager came over and told her to wash her hands and leave the floor for a while. He then apologized to the customer.

“That’s disgusting,” my oldest son whispered to me, “But I do feel bad for her.” I was glad he followed it up with that last sentence. His comment showed me that he’d probably never treat someone the way that customer had treated that employee.

You are allowed to be angry at others’ improper behavior and tell them how you feel. However, you don’t need some audience or witnesses when you are making negative comments on others. Doing that in public doesn’t strengthen your point.

I’m willing to bet that the woman being criticized was so shamed that she wasn’t able to hear the message that was being forced down her throat. However, had the customer taken her aside, and said in a quiet voice, “I noticed you didn’t wash your hands after your smoke break; can you please go to do that now?” The employee would have had the opportunity to do just that. The message the customer wanted to convey would have gotten to that employee more effectively, and her entire day would not have been ruined.

1.Why was the customer so angry?

A.The employee smoked in front of her.

B.She was yelled at by people around her.

C.She had to wait in a long line for her food.

D.The employee touched food without washing hands.

2.How did the employee respond after hearing the customer’s words?

A.She felt confused and annoyed.

B.She turned to her manager for help.

C.She was very sad and embarrassed.

D.She dealt with the problem calmly.

3.The comments of the author’s oldest son indicated that he       .

A.had sympathy for the employee

B.supported the customer’s behavior

C.cared little about the employee’s action

D.had experienced the situation many times

4.What does the author mainly want to convey?

A.We should treat every person equally.

B.We should always mind our behavior.

C.We should admit our mistakes bravely.

D.We should avoid criticizing someone in public.