To: Carla@yahoo.com	From: Steve@163.com
Subject: Help!	Date: 15/08/2019 9:05 AM
Dear Aunt Carla, I'm having a problem with my classmate, Joan, at school. The other day I wrote an email to another classmate, Beth, in which I said something about Joan that perhaps wasn't very nice. Unluckily, when Beth was writing back to me, she sent it to Joan@163.com, which is Joan's email address! Now Joan is really angry with me and won't talk to me, and Beth is unhappy as well. She has said sorry to me a hundred times already, but the harm is done. I feel bad, because I would never have said those things to Joan's face, but how do I get her to forgive me? What should I do? Steve
To: Steve@163.com	From: Carla@yahoo.com
Subject: Some advice	Date: 16/08/2019 8:30 AM
Dear Steve, This problem is more common than you might think! Email is very useful, but also very dangerous, as you don't know where your message might end up! First of all, you should say sorry right away to Joan. Explain that it was a mistake, and that you didn't mean to hurt her feelings. It may take time for her to be able to forgive you, but that's up to her. Then you might want to do something nice for her. Perhaps send her some flowers to show that you're truly sorry. Also, you should remember that old saying: "If you don't have anything nice to say, don't say anything at all." And good luck! Carla