题目内容：

    Yesterday, a salesman called me to sell his phone plans. I was at work and while I usually don’t like spending time on those things, I _______ myself that I couldn’t talk yet and _______that he call me back at 6 pm.

That’s what he did. So we talked about 20 minutes. He _______ to me his different phone plans. While listening to him, sometimes I was _______in my thoughts. I gave several “hmm hmm”, as a sign of agreement and to _______that I was still there. Sometimes, I felt a bit_______. But I stayed calm and _______ until the end of the discussion.

Finally, he said the following to me: “Thank you, Olivier. You are the first person in a long time with whom I had an enjoyable conversation. _______, people shout at us and slam down the phone. Today, since 10 am, I hadn't had a phone _______ without an offense (触怒). I know you had a long day at work and you could have __________ in front of your TV. But you listened so carefully to me. I am __________ and I sincerely thank you.”

It set me thinking. He had been the __________ of verbal violence (语言暴力) all through his working day. Physical __________ do not exist in this situation but dehumanization (非人性) seems to happen. __________, he was only doing his job. I felt a sense of __________ that I hadn't treated him so rudely.

1.A.found B.excused C.reminded D.forgave

2.A.replied B.agreed C.suggested D.ordered

3.A.explained B.admitted C.apologized D.reported

4.A.stuck B.involved C.interested D.lost

5.A.announce B.ensure C.confirm D.imagine

6.A.impatient B.discouraged C.concerned D.nervous

7.A.generous B.reliable C.cheerful D.polite

8.A.Unexpectedly B.Usually C.Eventually D.Similarly

9.A.meeting B.interview C.conversation D.appointment

10.A.relaxed B.slept C.talked D.played

11.A.annoyed B.proud C.touched D.curious

12.A.proof B.target C.supporter D.result

13.A.activities B.exercises C.disabilities D.conflicts

14.A.Yet B.Besides C.Otherwise D.Instead

15.A.honor B.loss C.relief D.trust