题目内容：

阅读下面文章，在空白处填入1个适当的单词，或括号内单词的正确形式。

There are always some people spreading negativity in the work place. For them, the temperature is never right, the boss is always a fool, the canteen food is awful, and they feel they are treated 1. (fair).

Career experts say such habitual complainers are highly contagious(会蔓延的),  2. attitudes can easily affect an entire team in a company. “While some complaints might be reasonable,  3. are taken from thin air (无中生有).” said Li Ming, HR manager at Wal-Mart.

It is especially hard to deal with complaints 4. work as you can’t just walk away or put your colleagues’ words out of mind. If you do, it will hurt your co-workers and you might be isolated(孤立). In a team-based company you belong to a group and need to behave properly. But don’t show too much sympathy(同情、支持). Listening passively to others’ complaints could damage your image and give others the impression  5. you agree with them. “Listen to the whiners (抱怨者) actively,” said HR Li. “Help them find a solution, or see  6. there are ways to improve the situation.”

Zhai Min, 24, a software engineer at Kingdee International Software Group in Shenzhen, found that three elderly workers liked to complain about everything, 7.extended working hours to cheap hotels on business trips. “I let them talk about their opinions,” she said, “They feel better when  8. (tell) someone how they want things to be.”

But listening actively is far from enough. Wang Dianxue, 27, is an Internet engineer at Beijing Push Marcom Group. His co-workers always complain that their computer systems are not working properly. “I ask about the specifics (细节) and work together with them  9. (handle) everything technically.” he said.

HR managers believe that when staffs complain, it is more a matter of recognition than an actual problem. “The real problem is that the whiners don’t feel they are being taken seriously,” said Xu Jun, HR manager at Guangqi Honda Automobile Co., Ltd. “ 10. (give) them advice and the problem will usually disappear.”