题目内容：

增加：在缺词处加一个漏词符号(/\)，并在其下面写上该加的词。

删除：把多余的词用斜线(＼)划掉。

修改：在错的词下划一横线，并在该词下面写上修改后的词。

注意：1．每处错误及其修改均仅限一词；

2．只允许修改10处，多者(从11处起)不计分。

Dear Sir/Madam,

I’m one of your customer. I ordered a set of books on your website two weeks ago, but I didn’t received it until yesterday. And much to my disappointment, the books were too poorly packed up that the cover of one book were torn. To make matters worse, it is not a complete set, as I found one book missed.

I’m sorry to have received such poorly service, and I believe I have every right ask you to deal with this problem. I hope that you either return my money back or deliver a new set of books to me. Beside, I’d like to be informed of the process of you deal with my complaint.

Looking forward to your reply.