题目内容：

I was at the post office early that morning, hoping to be in and out in a short while. Yet, I ________ myself standing in a queue that went all the way into the hallway. I had never seen so many people there on a weekday. It seemed someone might have made an announcement, welcoming customers to carry as many ________ as they could and bring them in when I needed to have my own package ________. The queue moved very slowly. My patience ran out and I got ________. The longer it took, the angrier I became. When I got to the counter finally, I finished my ________ quickly and briefly, and then walked past the queue that was now extending past the front door.

“Excuse me,” I said, trying not to be too pushy. Several people had to move ________ to make room for me to get to the ________.

I stepped out, complaining about the ________ conditions. Thinking I was going to be late for my dentist appointment, I headed into the parking lot.

A woman was coming across the lot in my ________. She was walking with determination, and each step sounded very heavy. I _______ that she looked as if she could breathe fire. It stopped me in my tracks. I ________ myself and it wasn’t pretty. Had I looked like that? Her body language said that she was having a ________ day. My anger melted away. I wished I could wrap her in a hug but I was a ________. So I did what I could in a minute ________ she hurried past me—I smiled. In a second everything changed. She was astonished, then somewhat _______. Then her face softened and her shoulders ________. I saw her take a deep breath. Her pace slowed and she smiled back at me as we passed each other.

I continued to smile all the way to my ________. Wow, it’s amazing what a simple smile can do.

From then on, I became aware of people’s ________ and my own, the way we show our feelings. Now I use that ______ _ every day to let it ________ me that when facing the world, I can try a smile.

1.A. found    B. helped    C. troubled    D. enjoyed

2.A. things    B. packages    C. chances    D. dollars

3.A. lifted    B. cashed    C. weighed    D. carried

4.A. pleased    B. disappointed    C. delighted    D. annoyed

5.A. business    B. choice    C. situation    D. attitude

6.A. away    B. about    C. along    D. aside

7.A. counter    B. cashier    C. exit    D. entrance

8.A. weather    B. service    C. work    D. shopping

9.A. satisfaction    B. decision    C. direction    D. imagination

10.A. announced    B. discovered    C. proved    D. noticed

11.A. trusted    B. recognized    C. hid    D. persuaded

12.A. rough    B. bright    C. big    D. nice

13.A. gentleman    B. stranger    C. customer    D. passenger

14.A. until    B. though    C. before    D. since

15.A. attracted    B. frightened    C. cheered    D. confused

16.A. trembled    B. raised    C. relaxed    D. lightened

17.A. car    B. office    C. home    D. doctor

18.A. appearances    B. reactions    C. behaviors    D. expressions

19.A. treatment    B. awareness    C. conclusion    D. achievement

20.A. remind    B. show    C. give    D. tell