题目内容：

When you’re willing to ask for what you want but don’t insist on getting it, there are some potential hidden benefits as well. For example, you sometimes ________ the sympathy and generosity in others.

Several years ago, I arrived in Mumbai very late one evening. ________ having a confirmed reservation, the hotel was overbooked and was ________ people away. The man in front of me was angry and became very ________.

He insisted on getting his way---but there were no ________. he stormed out, defeated and angry. He was totally ________ to the fact that it wasn’t the receptionist’s ________. It wasn’t personal.

I walked up to the receptionist and said ________, “I really understand your ________ and don’t blame you a bit. I would ________ it so much if you would help me. I know you don’t have any rooms here, but could you help me find another ________, close by?” I thought it was wise to ask---as long as I didn’t ________.

Hearing my words, she was ________. Remarkably, she said she had some great news, She had completely ________ that fact that one of the guests had to leave in an ________ and wouldn’t be back. It turned out the most expensive room! Because I had been so ________, she gave it to me at lower rate.

The question is, why didn’t she ________ this empty room and give it to the angry man in front of me? I think the answer is pretty ________. His insistence pushed her away and may have even ________ to her “forgetfulness”. When I was talking to her, however, she relaxed and felt less ________. Her memory returned and I ended up getting a few hours of much-needed sleep.

So be sure to ask for what you want, but don’t insist on getting it.

1.A. give away    B. bring out    C. break up    D. carry on

2.A. Upon    B. For    C. Within    D. Despite

3.A. turning    B. driving    C. sending    D. talking

4.A. bargaining    B. disturbing    C. threatening    D. challenging

5.A. uses    B. replies    C. rooms    D. surprise

6.A. opposed    B. exposed    C. insensitive    D. unaware

7.A. fault    B. loss    C. concern    D. goal

8.A. angrily    B. sadly    C. gently    D. frankly

9.A. problem    B. dilemma    C. duty    D. mind

10.A. find    B. doubt    C. admit    D. appreciate

11.A. guide    B. possibility    C. route    D. hotel

12.A. care    B. pay    C. insist    D. leave

13.A. apologetic    B. awkward    C. casual    D. modest

14.A. accepted    B. overlooked    C. refused    D. analysed

15.A. instant    B. accident    C. apartment    D. emergency

16.A. calm    B. patient    C. generous    D. careful

17.A. remember    B. clean    C. enter    D. check

18.A. ordinary    B. obvious    C. splendid    D. humorous

19.A. applied    B. adapted    C. appealed    D. contributed

20.A. pressure    B. pain    C. sorrow    D. relief