题目内容：

Hundreds of people have formed impressions of you through that little device (装置) on your desk. And they’ve never actually ____ you. Everything they know about you ____ through this device, sometimes from hundreds of miles away. ____ they feel they can know you ____ from the sound of your voice. That’s how powerful the ____ is.

Powerful, yes, but not always ____. For years I dealt with my travel agent only by phone. Rani, my faceless agent whom I’d never met ____, got me rock-bottom prices on airfares, cars, and hotels. But her cold voice really ____ me. I sometimes wished to ____ another agent.

One morning, I had to ____ an immediate flight home for a family emergency. I ran into Rani’s office ____. The woman sitting at the desk, ____ my madness, sympathetically jumped up. She gave me a ____ smile, nodded while listening patiently, and then printed out the ____ immediately. ＂What a wonderful lady! ＂ I thought.

Rushing out ____ I called out over my shoulder, ＂By the way, what’s your name?＂ ＂I’m Rani,＂ she said.  I turned around and saw a ____ woman with a big smile on her face waving to wish me a safe trip. I was ____! Why had I thought she was cold? Rani was, well, so ____.

Sitting back in the car on the way to the airport, I figured it all out. Rani’s ____ — her warm smile, her nods, her ‘I’m here for you’ ____ — were all silent signals that didn’t travel through wires.

1.A. accepted    B. noticed    C. heard    D. met

2.A. came    B. moved    C. ran    D. developed

3.A. Thus    B. Yet    C. Then    D. Indeed

4.A. rather    B. also    C. just    D. already

5.A. telephone    B. voice    C. connection    D. impression

6.A. direct    B. useful    C. easy    D. accurate

7.A. in person    B. by myself    C. in public    D. on purpose

8.A. annoyed    B. interested    C. discouraged    D. confused

9.A. promote    B. train    C. find    D. know

10.A. arrange    B. postpone    C. confirm    D. book

11.A. for the first time    B. at any time    C. from time to time    D. in good time

12.A. expecting    B. seeing    C. testing    D. avoiding

13.A. shy    B. comforting    C. familiar    D. forced

14.A. bill    B. form    C. ticket    D. list

15.A. hopefully    B. disappointedly    C. gratefully    D. regretfully

16.A. careful    B. serious    C. nervous    D. pleasant

17.A. amused    B. worried    C. helpless    D. speechless

18.A. calm    B. nice    C. proud    D. clever

19.A. forgiveness    B. eagerness    C. friendliness    D. skillfulness

20.A. explanation    B. attitude    C. concept    D. behavior