题目内容：

I do a lot of management training each year for the Circle K Company. Among the _______ we discuss in our classes is the _______ of quality employees.

“What has caused you to stay _______ enough to become a manager?" I asked. After a while a new manager took the _______ and said slowly, "it was a baseball glove.”

Cynthia said she used to _______ a Circle K clerk job as an interim (临时的) one while she looked for something _______. On her second day behind the counter, she received a (an) _______ from her nine-year-old son, Jessie. He _______ a baseball glove for the little League. She _______ that as a single mother, money was __________, and her first check would have to go for paying __________.

When Cynthia arrived for work the next morning, Partircia, the store manager asked her to come to her small office and handed her a box. “I overheard you __________ to your son yesterday,” she said, “and I know that it is __________ to explain things to kids. This is a baseball glove for Jessie. I know you have to pay bills __________ you can buy gloves. You know we can’t __________ good people like you as __________ as we would like to; but we do __________ and I want you to know how __________ you are to us.”

The thoughtfulness, empathy and love of the store manager show vividly that people __________ more how much a(n) ____________ cares than how much he pays.

1.A. topics    B. problems    C. difficulties    D. lessons

2.A. employing    B. praising    C. keeping    D. improving

3.A. soon    B. long    C. strong    D. calm

4.A. position    B. decision    C. question    D. advice

5.A. take    B. change    C. lose    D. consider

6.A. lighter    B. easier    C. better    D. higher

7.A. letter    B. call    C. answer    D. email

8.A. bought    B. kept    C. needed    D. offered

9.A. complained    B. explained    C. understood    D. admitted

10.A. short    B. enough    C. spare    D. tight

11.A. food    B. education    C. clothes    D. bills

12.A. talking    B. crying    C. arguing    D. scolding

13.A. easy    B. hard    C. simple    D. nice

14.A. after    B. until    C. when    D. before

15.A. value    B. remain    C. pay    D. fire

16.A. much    B. many    C. pleasant    D. possible

17.A. regret    B. agree    C. worry    D. care

18.A. excellent    B. important    C. thankful    D. thoughtful

19.A. remember    B. refuse    C. thank    D. realize

20.A. mother    B. clerk    C. official    D. manager