题目内容：

The key to effective cross-cultural communication is knowledge. First, it is essential that people understand the potential problems of cross-cultural communication, and make a conscious effort to overcome these problems. Second, it is important to assume（假定）that one’s efforts will not always be successful, and adjust one’s behavior appropriately.

For example, one should always assume that there is a great possibility that cultural differences are causing communication problems. One should respond slowly and carefully in cross-cultural exchanges, not jumping to the conclusion that you know what is being thought and said.

William Ury’s suggestion for heated conflicts is to stop, listen, and think, or as he puts it “go to the balcony” when the situation gets tense（紧张的）. This helps in cross-cultural communication as well. When things seem to be going badly, stop or slow down and think. What could be going on here? Is it possible that I misinterpreted what they said?

Active listening can sometimes be used to check this out—by repeating what one thinks he/she heard, one can confirm that he/she understands the communication accurately.

Often intermediaries（调解人）can be helpful in cross-cultural communication situations. They can translate both the essential meaning and the manner of what is said. For example, they can tone down strong statements that would be considered appropriate in one culture but not in another, before they are given to people from a culture that does not talk together in such a strong way. They can also adjust the timing of what is said and done. Some cultures move quickly to the point; others talk about other things long enough to establish a relationship with the other person. If discussion on the primary topic begins too soon, the group that needs a “warm up” first will feel uncomfortable. An intermediary who understands this can explain the problem, and make appropriate adjustments.

1.What is the most important thing in cross-cultural communication?

A. Knowledge of your own culture.

B. The ability to take in different opinions.

C. Awareness of the problems that may arise.

D. Successful efforts to change your behavior.

2.Which character helps prevent communication problems?

A. Patience.    B. Honesty.

C. Generosity.    D. Stubbornness.

3.What does William Ury mean by “go to the balcony”?

A. Go outside and enjoy fresh air.

B. Get out of the situation temporarily.

C. Exchange positions with each other.

D. Deal with the conflicts in a secret way.

4.To be an intermediary, one should ________.

A. be an experienced translator

B. know both cultures very well

C. be directly involved in a discussion

D. behave properly all through a discussion