题目内容：

Recently, a business associate and I experienced one of the real challenges in visiting a very large regional shopping centre. How do you find a store when you haven't been to this shopping centre for some considerable period of time?

Well, when we first arrived at the centre and had parked our car, out of the crowd ____ one of the shopping centre security officers. Seizing the opportunity to  ____some assistance from someone who would no____  know where the store was located, I approached him and asked for____ . He smiled and   ____  that the store was only some 75 metres from where we were standing. Before we could thank him, he ____   , “'However, please allow me to  ____   where it is.” We thanked him, but said that there was no  ____ , as we would now be able to find it with the help of his directions. His immediate ____ came as a real surprise to us both. “'No, not at all, please   ____   me, it is not very far and it is all just part of my job.” As we walked, he asked____ our day had been and then added that it was a very busy day in the centre,  ____  because it was school holidays. When we reached the store, we both thanked him for his courtesy and knew his name was Rod.

I am sure Rob's job as a security officer is full of daily  ____  with lots of not so good things to____ with, so no doubt doing what he did for us and I am certain many others, is more than ____  the part of his job that makes his day just that more enjoyable and   ____  .

There can be ____   better in life than to offer caring and sincere  ____  to others and not____ anything in return, however, I am sure that the  ____ you receive for a job very well done will never go lost!

1.A. stayed    B. appeared    C. remained    D. stood

2.A. provide    B. receive    C. seek    D. handle

3.A. doubt    B. wonder    C. idea    D. problem

4.A. directions    B. explanations    C. instructions    D. excuses

5.A. thought    B. remembered    C. informed    D. indicated

6.A. answered    B. added    C. insisted    D. stressed

7.A. prove    B. remind    C. present    D. show

8.A. way    B. point    C. need    D. use

9.A. action    B. reply    C. answer    D. step

10.A. follow    B. direct    C. consult    D. help

11.A. what    B. where    C. how    D. when

12.A. mainly    B. usually    C. mostly    D. lately

13.A. memories    B. operation    C. checks    D. challenges

14.A. go    B. deal    C. help    D. live

15.A. popular    B. unique    C. likely    D. special

16.A. amazing    B. exciting    C. surprising    D. rewarding

17.A. nothing    B. something    C. anything    D. everything

18.A. greetings    B. appreciation    C. patience    D. service

19.A. order    B. pay    C. expect    D. receive

20.A. comment    B. praise    C. training    D. practice