题目内容：

完形填空。从１～１５个题所给的四个选项（A、B、C和D）中，选出最佳选项，并在答题卡上将该项涂黑。（每题2分，共30分）

     Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest checking out of our Polynesian Village resort (度假胜地) at Walt Disney was asked how she  1   her visit. She told the front-desk clerk she had had a(n)   2   vacation, but was heartbroken about  3   several rolls of Kodak color film(胶卷) she had not yet  4  . At that moment she was particularly  5  over the loss of the pictures she had shot at our Polynesian Luau, as this was a memory she especially treasured.

     Now, please understand that we have no written service rules 6   lost photos in the park.  7   , the clerk at the front desk understood  Disney’s idea of caring for our 8 . She asked the woman to leave her a couple rolls of   9  film, promising she would take care of the rest of our show at Polynesian Luau.

     Two weeks later the guest received a  10   at her home. In it were photos of all the actors of our show, 11   signed by each performer. There were also 12  of the public procession (游行队伍) and fireworks in the park, taken by the front-desk clerk in her own  13   after work. I happened to know this story because this guest wrote us a letter. She said that never in her life had she received such good service from any business.

     Excellent 14    does not come from policy (政策性的) handbooks. It comes from people who  15   --and from a culture that encourages and models that attitude.

1.A. expected       B. realized       C. paid           D. enjoyed

2.A. disappointing  B. wonderful     C. uncomfortable  D. important

3.A. taking         B. dropping       C. losing         D. breaking

4.A. developed      B. taken          C. washed         D. loaded

5.A. silly          B. nervous        C. calm           D. sad

6.A. covering       B. finding        C. making         D. keeping

7.A. Excitedly      B. Fortunately    C. Therefore      D. Quietly

8.A. workers        B. guests         C. managers       D. clerks

9.A. printed        B. shot           C. unused         D. recorded

10.A. film           B. card           C. camera         D. packet

11.A. frequently     B. personally     C. alone           D. actually

12. A. rules            B. pictures        C. handbooks    D. performances

13.A. case             B. work            C. time            D. position

14.A. advice          B. experience     C. quality        D. service

15.A. care             B. serve            C. like           D. know