题目内容：

In the professional world, oral communication skills in the workplace, which is the art of using speech to convey information, thoughts and feeling to others, is important for the success of any organizations.

The 21st century has been considered to be an era of communication. The way we convey our thoughts is of great importance in building relationships. In the workplace, there are employees of diverse cultural and educational backgrounds. This makes team working on a difficult task, but with a clear understanding of the task to be achieved, all members work towards the same goal. Misunderstandings, conflicts and differences in opinions are easily managed when there is a clear flow of communication between team members.

With proper communication, a close relationship and trust build among the employees, therefore promoting excellent working conditions. An atmosphere of support and cooperation is promoted by properly conveying expectations of the management team to the employees and vice – versa (相反的情况). Therefore, developing oral communication skills is important to success in life ahead.

How to improve oral communication? In the business world, individuals are expected to be confident about their beliefs and ideas. Therefore, they must include words like “in my opinion”, “as far as I know”. While improving skills on oral communication, people in a workplace must learn the art of listening. In addition, one must also have a positive body language during conversations. A person with a smiling face and positive attitude can raise the spirits of everyone around him. When we’re talking to someone, we must give the other person an opportunity to talk as it improves our listening ability.

Communication is an art and it can be improved by working on it constantly. Since it is not an overnight work, one needs to learn it by observing people who are good at it.

Title	Oral communication skills in the workplace
1. _______	The art of using speech to convey information, thoughts and feelings to others.
Importance	●The way we convey our thoughts plays a major 2.____in building relationships. ●Understanding the task 3. __makes employees work towards the same goal. ●A clear flow of communication can easily 4. ______ the misunderstandings, conflicts and differences in opinions. ●Good relationships and trust among the employees built with proper communication can 5. _______ excellent working conditions. ●Conveying expectations can promote support and cooperation.
6. ______ to improving oral communication	●Use words like “in my opinion” to show your 7.____ about your beliefs and ideas. ●Learn to be a good 8._______ in the workplace. ●Avoid using a9._______ body language during conversations ●Smile and be positive to delight the people around you. ●Give the other person a chance to talk in a conversation.
Conclusion	Communication can be improved with10.______effort and we should learn from those who are good at it.