题目内容：

Not too long ago, a story that happened at Walt Disney touched me greatly. A guest  46  out of our Polynesian Village resort(度假胜地) at Walt Disney was asked how she  47  her visit. She told the front-desk clerk she had had a(n)  48  vacation, but was heartbroken about  49  several rolls of Kodak color film(胶卷) she had not yet  50  . At that moment she was particularly  51  over the loss of the pictures she had shot at our Polynesian Luau,  52  this was a memory she especially treasured.

Now, please understand that we have no written service rules  53  lost photos in the park.  54  , the clerk at the front desk  55  Disney’s idea of caring for our  56  . She asked the woman to leave her a couple rolls of  57  film, promising she would take care of the rest of our show at Polynesian Luau.

Two weeks later the guest received a  58  at her home. In it were photos of all the actors of our show,  59  signed by each performer. There were also  60  of the public procession(游行队伍) and fireworks in the park, taken by the front-desk clerk in her own

  61  after work. I happened to know this  62  because this guest wrote us a letter. She said that  63  in her life had she received such good service from any business.

    Excellent  64  does not come from policy(政策性的) handbooks. It comes from people who  65  —and from a culture that encourages and shapes that attitude.

1.A.working            B. checking       C. trying        D. staying

2.A.expected         B. realized         C. paid               D. enjoyed

3.A.disappointingB. wonderful  C. uncomfortableD. important

4.A.taking     B. dropping             C. losing         D. breaking

5.A.developed  B. taken        C. washed      D. loaded

6.A.silly         B. nervous     C. calm               D. sad

7.A.when          B. where         C. as           D. which

8.A.covering    B. finding      C. making       D. keeping

9.A.Excitedly     B. Fortunately   C. Therefore     D. Quietly

10.A.understood       B. reminded          C. created      D. discovered

11.A.workers           B. guests       C. managers            D. clerks

12.A.printed         B. shot                C. unused        D. recorded

13.A.film       B. card                C. camera        D. packet

14.A.frequently         B. personally     C. alone        D. actually

15.A.rules              B. pictures     C. handbooks     D. performances

16.A.case     B. work               C. time                 D. position

17.A.story              B. place          C. photo         D. show

18.A.only      B. almost        C. never         D. nearly

19.A.advice           B. experience    C. quality      D. service

20.A.care     B. explain       C. like                 D. know