题目内容：

 

Travel agency: Good morning. Can I help you?

Daisy: I’m sorry to say that I am   1.  (disappoint) about my trip to Norwich. It is the   2.  (bad) experience of my life!

Travel agency: What is the problem?

Daisy: Well, first of all,   3.  (go) when I got on the bus. I turned   4. the guides for help, but they were impatient. I hate to say this, 5. they behaved impolitely towards us customers. Could you do something about this?

Travel agency: Hmm, I apologize. Did you find   6.  wallet?

Daisy: No. And that’s not all. The bus was one hour late. Worse   7.  , it picked up passengers   8.

the way to our destination. You really have to do something about it.

Travel agency: I’m so sorry, but sometimes the bus can 9.  (delay) by some problems. We can’t always be sure that the bus will set out on time.

Daisy: Why didn’t you tell me the truth?   10.  I booked the ticket, you promised to drive non-stop from Aye to Norwich.

Travel agency: I am terribly sorry to hear that. I will look into it immediately and give you a satisfactory reply.